Your rights in relation to privacy
Earworx Pty Ltd ACN 613 960 295 (trading as Infection Control Nurse) (Infection Control Nurse) understands the importance of protecting the privacy of an individual’s personal information and adopts the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Act).
What kinds of information we collect
During the provision of our services or through your use of our website, we may collect your personal information. Personal information is information or an opinion about an identified, or reasonably identifiable, individual, whether or not the information or opinion is true and whether or not it is recorded in a material form.
The kinds of personal information we collect may include:
- contact details such as your full name, business or personal addresses, email addresses, phone and fax numbers;
date of birth;
- details of your ABN and/or ACN;
- financial information including credit card and debit card details; and
- information about a business or premises as it relates to the services.
You must notify us as soon as reasonably practicable of any changes to the information provided to us by you or if you are aware of any inaccurate, out of date, misleading or false information.
How we collect personal information
Generally, we will collect your Personal Information through:
- direct contact with you, whether in person or over the phone, email or post;
- the completion of our online registration form; or
- information services providers, social media sites or publicly available information.
When you use our website, the following information may be logged for statistical purposes and for the purposes of marketing and advertising to you:
- the date and time of your visit to our website;
- your IP address;
- pages that you accessed and documents downloaded; and
- the type of browser you were using.
Cookies may be used on our website. Cookies are pieces of information that a website transfers to a computer’s hard drive for record keeping purposes. Most web browsers are set to accept cookies and do not personally identify the user.
Why we collect personal information
We may require your personal information for the following reasons:
- to respond to your enquiries via our website;
- to provide you with our services;
- for accounting, billing and other internal administrative purposes;
- to invite you to events, functions or training and provide you with updates and publications; and
- to add you to our mailing list where you have subscribed to our newsletter.
We may also use and disclose your personal information in order to inform you of products and/or services that may be of interest to you. In the event you do not wish to receive such communications, you may, at any time, request not to receive direct marketing communications from us or use any opt-out mechanism provided and we will comply with that request.
Why we might disclose personal information to third parties
We may disclose your Personal Information to third parties such as service providers, suppliers, marketing agencies or website/course hosts, including but not limited any course host and payment facility provider (who on the preparation date of this Policy is Benchmarque Group Pty Ltd ACN 118 294 152) (Host).
We limit the information provided to third party providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.
We will otherwise not disclose your personal information to third parties without your consent or unless required by law.
Why third parties might collect personal information directly
You may be redirected and asked to directly submit Personal Information to third party entities in the course of using or accessing our website.
We integrate with or use certain third-party service providers to provide you with our services and access to the website, including but not limited to the Host.
We highly recommend that you read any third parties’ privacy policies and terms and conditions prior to submitting any Personal Information to them. Where available, these may be found on the third party’s website.
Whilst you are not under any obligation to provide any third-party with your Personal Information, please be aware that we may be unable to provide you with any of our services or access to the website unless you do so.
Why we might disclose personal information to overseas recipients
Some of the entities that we share Personal Information with may be located in, or have operations in, other countries. This means that your Personal Information may be stored or accessed in overseas countries.
Our contracts with overseas entities with whom we share your Personal Information require them to maintain the confidentiality of such information.
Your rights in relation to your personal information
We respect your rights in relation to your Personal Information. To the extent required by law, we will comply with any request made by you to:
- know how we are using your Personal Information
- know what Personal Information is being held about you
- correct inaccurate Personal Information held by us about you
- erase Personal Information about you (subject to any requirement for us to keep records under other laws, such as taxation legislation)
- restrict the use of your Personal Information (understanding that this may affect our ability to provide products or services to you)
- obtain a digital copy of your Personal Information
You may direct any request to our Privacy Officer, whose contact details are listed below.
How we keep your personal information secure
We take reasonable steps to ensure that the Personal Information we hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.
Generally, we hold your Personal Information electronically, but may from time to time hold your information in paper form also.
In the event that your Personal Information is subject to a data breach, we will comply with all mandatory statutory notification requirements.
We will destroy your Personal Information in circumstances where it is no longer required, unless required by law to retain the information.
How you may access your personal information
Under the Privacy Act, you have a right to access and seek correction of your Personal Information that is collected and held by us.
If at any time you would like to access or correct the personal information that we hold about you, please contact our privacy officer:
To obtain access to your Personal Information:
- you will have to provide proof of identity to ensure that Personal Information is provided only to the correct individuals and that the privacy of others is protected;
- you will need to be reasonably specific about the information you require; and
- We may charge you a reasonable administration fee, which reflects the cost to us for providing access in accordance with your request.
If we refuse your request to access or correct your Personal Information, we will provide you with written reasons for the refusal and details of complaint mechanisms.
How complaints are handled
Please direct all privacy complaints to our privacy officer. At all times, privacy complaints will be treated seriously and dealt with in a prompt and confidential manner.
You will be informed of the outcome of your complaint following completion of the investigation, which will take no more than 30 days.
In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.